What to do when your domain name is stolen?
Don’t panic. You need to calm down and start gathering supporting documents to get your precious domain name back.
What are the basic supporting documents that you need?
- Gather all your receipts. From the day you register, renew or purchased your domain name.
- Find your domain registration Customer Support contact information e.g. email address and phone number. Due to the urgency of this issue. I highly recommend calling them right away so they can guide you to the whole process of getting your domain name back.
- Other documents such as driver’s license photo copy, etc. to prove and compare your identity to their records.
What to do when you’re domain name is stolen?
- First, call your current Domain Name Registration services to report a stolen domain. Hopefully, they will be able to reverse the transfer of your domain in a short period of time.
- If you know the domain name was transferred to another registrar, call their customer service as well to report a stolen domain so they can freeze the domain name while investigation is under way.
- Contact ICANN to file a complaint. Visit this website https://forms.icann.org/en/resources/compliance/complaints/transfer/form to file your report. Enter your contact information and select applicable option “My domain name was transferred without my authorization“. And visit this page https://www.icann.org/compliance/complaint for additional information.
- If you own a number of domain names, check it now to make sure all domains are accounted. This is also the best time to update your password, and apply Two-Factor Authentication to add layer of security.
Always keep your account information up to date, apply the security measures recommended by your registrar e.g. Two-Factor Authentication, Secret password, etc.
Let me know if you have something to add.
Cheers for now.