Sorry for the inconvenience for yesterday April 18 website outage. We started having issue around 2:20 PM EST accessing our website and partner sites due to a fiber cut in San Antonio, Texas.
Our website and partner sites, are not accessible for almost 5 hours. This is the first time for Y2018, a very rare outage incident. The website services resumed around 7:06 PM EST reported by our JetPack Monitoring service.
This is the update that we received from our partner service provider.
The infrastructure partner which hosts a subset of the WordPress.com Business sites experienced a network outage beginning at 1420 EDT(1820 UTC). This affected connectivity to the entire data center where these sites are hosted.