ServiceNow Releases an Open Voice AI Model That Listens, Reasons and Calls Tools in One Step, Hitting 65.5% on Real Support Tasks
ServiceNow’s open, MIT-licensed Apriel Voice 27B Preview turns spoken requests directly into answers and tool calls, scoring 65.51% task success on a voice support benchmark at 1.91 seconds of latency. Here is what it does, where it falls short and why it matters for businesses building AI phone and support agents.
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